Top Notch Servers — Privacy Policy

1. Introduction

TopNotchServers ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our premium cloud hosting services and visit our website.

This policy applies to all individuals who interact with our services, including account holders, authorized users, and website visitors.

2. Information We Collect

We collect the following categories of information:

Account Data

Name, email address, billing address, company name (if applicable), and payment information necessary for service delivery and invoicing.

Technical Data

IP addresses, browser type and version, operating system, device information, and connection metadata collected automatically when you access our services.

Usage Data

Service usage patterns, resource consumption metrics, support interactions, and login activity used to maintain and improve our platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

Delivering, maintaining, and improving our premium hosting services
Processing billing and payments
Providing white-glove technical support and responding to inquiries
Monitoring infrastructure security and detecting threats
Ensuring compliance with our Terms of Service and Acceptable Use Policy
Communicating service updates, maintenance schedules, and important notices
Improving our platform based on aggregated usage patterns

4. Data Storage & Security

All personal data and customer data is stored exclusively in European data centers that meet or exceed Tier IV standards. We implement robust security measures including:

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Role-based access controls with multi-factor authentication
Regular third-party security audits and penetration testing
24/7 infrastructure monitoring and intrusion detection

5. Data Retention

We retain your personal data in accordance with the following schedule:

Account data: Retained for the duration of your active account plus 12 months following account closure
Billing records: Retained for the period required by applicable tax and financial regulations
Server and access logs: Retained for 90 days
Support correspondence: Retained for the duration of your active account

Upon expiration of the retention period, data is securely deleted using industry-standard data destruction methods.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format
Right to Restriction: Request restriction of processing under certain circumstances
Right to Object: Object to processing of your data for specific purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

7. Cookies

We use only essential cookies that are strictly necessary for the operation of our website and services. These include:

Authentication cookies to maintain your login session
Session management cookies for security and functionality
CSRF protection tokens

We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.

8. Third-Party Services

We engage a limited number of trusted third-party service providers to support our operations:

Payment processors: To securely process billing transactions. Payment card data is handled exclusively by PCI DSS-compliant processors and is never stored on our servers.
Email service providers: For transactional communications such as invoices and service notifications.

We do not sell, rent, or trade your personal data to any third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide notice via email at least 14 days before the changes take effect.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

[email protected]